FacetPhone supports various types of Computer Telephony Integration (CTI). From the simplest interface to dial or
retrieve caller ID, to a rich integration protocol, FacetPhone has it covered.
●TAPI.
FacetPhone supports the standard Microsoft TAPI interface. Any application that uses this interface can dial on FacetPhone system. Examples of TAPI enabled applications are Microsoft Outlook, Act! and MS Dialer.
●UTAPI (Universal TAPI).
UTAPI consists of simple programs that can be run by an application to dial or retrieve caller ID. This package is available for Linux/UNIX, Mac, and Windows. Any application that can run another program, can be modified to use UTAPI.
●NetTAPI.
NetTAPI is a protocol that can provide in-depth information from the phone system for applications that are modified to use it. Any application that can make a TCP connection to another program can be modified to use NetTAPI. Examples include Infor FACTS and Open Systems Accounting Software.
●FacetPhone Web CTI Interface.
Programs can issue a URL to dial a number, get caller ID of an incoming call or hangup the call.
●Plug-ins and Code Hooks.
Some applications provide an easy way to include code in a "hook" or "plug-in" that can be used to provide integration with the FacetPhone system. This code then uses UTAPI or the FacetPhone Web CTI Interface. Examples include Filemaker and Daylite.
