FacetCorp Blog
With some hesitation, we have launched the FacetCorp Blog. You see, we're pretty busy and we don't want to make a commitment of time that we can't keep. But, we work day in and day out in the business communications industry and we learn some useful things worth sharing. So, don't expect frequent blog posts from us, but when we feel we have something useful to say, we'll post it here.
For now this is a one-way blog with no way for you to leave comments. But if you have something you are just dying to say, feel free email us about it at info@facetcorp.com.
- The FacetCorp Team
Integrating FacetPhone With Filemaker Using FacetPhone's Web CTI Interface
In this post we will show how easy it is to integrate FacetPhone with Filemaker and any other application that can access web pages. Applications can easily be modified to dial from a customer entry and retrieve caller ID of an incoming call to do a lookup for the customer record. Read more ...
On-Premise vs. Cloud Based Business Phone Systems
We recently received an email from RingCentral with an attached white paper titled "Cloud Business Communications vs. On-Premise PBX: It’s no Contest". Being the makers of an on-premise business communications system ourselves, we were anxious to see where we fell short! The answer: Nowhere. Read more ...
How Much is Your 20th Century Business Phone System Technology Costing You?
Many people take their business phone system for granted and assume that there isn't much more to be done with it than the functionality their 20th century phone system provides. They can place calls, they have an auto-attendant that can route incoming calls and they have voice mail. What else would you need? This is a classic case of not knowing what you're missing! Read more ...
Support – The Most Important Feature of a Business Phone System
When you look at the feature list for a business phone system, the one feature you rarely see listed is “support”. If you proceed with the purchase of the phone system, you will of course learn what support is provided and what it costs. But you probably won’t know very much about the quality of the support until you need it. Read more ...
PBX hacking occurs when someone is able to make unauthorized calls on a business phone system. This is done either by exploiting a user menu to setup a forward or by becoming authorized as a remote SIP phone. I’ll explain each of these hacks and show how to avoid them. Read more ...
Strange Phone Calls (Havana?!)
In the last few months, we and some of our customers have received strange voice mail messages after hours. Read more ...
One of the most challenging aspects of supporting a VoIP phone system, is the fact that we are completely dependent on the customer’s network to operate properly.
Read more ...
Hey, I already had some of those FacetPhone Version 6 features on my Version 5 system!
Yes, you are absolutely correct!
FacetCorp has a single source code base for FacetPhone (as we have with our previous products, FacetWin and FacetTerm). This means that new major features are added along the way with minor features and bug fixes. Read more ...
FacetPhone Version 6 is Released
We haven't had much time for blog posts since we have been busy putting the finishing touches on Version 6 of FacetPhone. Here's the press release: Read more ...
Why doesn't the FacetPhone Mobile App use the SIP protocol?
Most people don't care about the underlying call control protocol that their soft phone uses. But if they do pay attention, they know that almost every soft phone in the world uses the SIP protocol for call control. So, why in the world didn't we use SIP in our mobile app? Read more ...
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