FacetPhone

Computer Telephony

Integration (CTI)

FacetPhone supports various types of Computer Telephony Integration (CTI).  From the simplest interface to dial or

retrieve caller ID, to a rich integration protocol, FacetPhone has it covered.

 

● TAPI.

FacetPhone supports the standard Microsoft TAPI interface.  Any application that uses this interface can dial on FacetPhone system.      Examples of TAPI enabled applications are Microsoft Outlook, Act! and MS Dialer.

 

● UTAPI (Universal TAPI).

UTAPI consists of simple programs that can be run by an application to dial or retrieve caller ID.  This package is available for Linux/UNIX, Mac, and Windows.  Any application that can run another program, can be modified to use UTAPI.

 

● NetTAPI.

NetTAPI is a protocol that can provide in-depth information from the phone system for applications that are modified to use it.  Any application that can make a TCP connection to another program can be modified to use NetTAPI.  Examples include Infor FACTS and Open Systems Accounting Software.

 

● FacetPhone Web CTI Interface.

Programs can issue a URL to dial a number, get caller ID of an incoming call or hangup the call.


● Plug-ins and Code Hooks.

Some applications provide an easy way to include code in a "hook" or "plug-in" that can be used to provide integration with the FacetPhone system.  This code then uses UTAPI or the FacetPhone Web CTI Interface.  Examples include Filemaker and Daylite.

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